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DSLR Remote Pro FAQs (Frequently Asked Questions)

DSLR Remote Pro Help Files - Online Program help pages in HTML format - Please note, this link opens in a separate window

DSLR Remote Pro PDF Help Files - PDF version of the DSLR Remote Pro help files for viewing online or downloading and printing (3.6 Mb file).

DSLR Remote Pro release history

Windows Vista Support: DSLR Remote Pro fully supports Windows Vista with the following cameras: Canon EOS-1Ds Mark III, Canon EOS-1Ds Mark II, Canon EOS-1D Mark III, EOS-1D Mark II, Canon EOS-1D Mark II N, Canon EOS 5D, Canon EOS 40D, Canon EOS 30D, Canon EOS 20D, Canon EOS 450D, Canon EOS 400D, Canon EOS 350D, Canon EOS Digital Rebel XSi, Canon EOS Digital Rebel XTi, Canon EOS Digital Rebel XT
Please see the Vista support page for the information on running older versions of DSLR Remote Pro on Windows Vista.

Which Cameras Support Remote Live View? Canon introduced live view display on the Canon EOS-1D Mark III in spring 2007. Camera models released before spring 2007 do not have a live view capability.

Cameras that do support live view and can be used to display remote live view on a PC screen using DSLR Remote Pro: Canon EOS-1Ds Mark III, Canon EOS-1D Mark III, Canon EOS 40D, Canon EOS 450D/Rebel XSi

Cameras that do not support live view: Canon EOS-1Ds Mark II, Canon EOS-1D Mark II, Canon EOS-1D Mark II N, Canon EOS 5D, Canon EOS 30D, Canon EOS 20D, Canon EOS 10D, Canon EOS 400D, Canon EOS 350D, Canon EOS 300D, Canon EOS Digital Rebel XTi, Canon EOS Digital Rebel XT, Canon EOS Digital Rebel, Canon EOS D60, Canon EOS D30

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Trouble shooting camera connection problems

Please check the following if you are having problems connecting to your camera:

1. The Canon USB or Firewire drivers are installed on your computer. The latest versions can be downloaded from Canon's website
2. The latest firmware is installed for your camera (this can be downloaded from Canon's website)
3. If possible connect the camera directly to a port on your computer using the cables supplied with the camera. Connecting via a hub or using a longer cable may result in an unreliable connection.
4. Some cameras have a communications setting in the camera menus and this should be set to "Normal" or "PC Connection" not "PTP" or "PTP/Printer". Please check this setting is set correctly if you camera shows "Busy" when you try to connect it to your PC.
5. Please ensure a memory card is in your camera if it is set to shoot only if a card is present (custom function 2 on most cameras) otherwise it will not connect
6. Only use the Firewire connection with Canon EOS-1D and Canon EOS-1Ds cameras as the USB connection is only intended for direct connection to compatible printers
7. Please try the following if you are having problems with the camera locking up with busy flashing on the LCD:
   a) Set the camera to JPEG only or raw only rather than raw+JPEG
   b) Save images to the PC only or the camera only rather than to PC and camera

Canon EOS-1Ds Mark III, Canon EOS-1D Mark III, Canon EOS 40D and Canon EOS 450D/Rebel XSi
Windows Vista/Windows XP: no driver required
Windows 2000: install driver that comes with the camera or download the latest drivers from Canon's website
Windows 98SE/Windows ME: not supported (no Canon drivers available)

Canon EOS-1Ds Mark II, Canon EOS-1D Mark II and Canon EOS-1D Mark IIN
Windows Vista/Windows XP/Windows 2000/Windows 98SE/Windows ME: install driver that comes with the camera or download the latest drivers from Canon's website
Use the FireWire connection only (the USB connection is only for printing using PictBridge compatible printers).

Canon EOS 30D and Canon EOS 400D/Digital Rebel XTi
Windows Vista/Windows XP: no driver required
Windows 2000/Windows 98SE/Windows ME: install driver that comes with the camera or download the latest drivers from Canon's website

Canon EOS 5D and Canon EOS 350D/Digital Rebel XT
Windows Vista/Windows XP/Windows 2000/Windows 98SE/Windows ME: install driver that comes with the camera or download the latest drivers from Canon's website
Set the camera's communication setting to "PC Connection" not "Print/PTP".

Canon EOS 20D
Windows Vista/Windows XP/Windows 2000/Windows 98SE/Windows ME: install driver that comes with the camera or download the latest drivers from Canon's website
Set the camera's communication setting to "Normal" not "PTP".

Canon EOS 10D and Canon EOS 300D/Digital Rebel
Windows Vista: not supported (no Canon drivers available)
Windows XP/Windows 2000/Windows 98SE/Windows ME: install driver that comes with the camera or download the latest drivers from Canon's website
Set the camera's communication setting to "Normal" not "PTP".

Canon EOS-1Ds and Canon EOS-1D
Windows Vista: not supported (no Canon drivers available)
Windows XP/Windows 2000/Windows 98SE/Windows ME: install driver that comes with the camera or download the latest drivers from Canon's website

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Frequently Asked Questions

1. How far can I setup my camera from the PC?
2. Is it possible to use manual focus when the camera is connected to the PC?
3. Is there a way to display live view images on a PC?
4. I would love to use this software on my Mac. Do you have any plans to bring out a Mac version?
5. Does your software give me greater control for time-lapse photography than the software bundled with the camera?
6. Can I use this software to control more than one camera from a PC?
7. Is it possible to use bulb mode for exposures longer than 30 seconds?
8. Can I use the controls on the camera when it is connected to a PC?
9. Why are raw files from the Canon EOS-1D and EOS-1DS displayed so small?
10. Will DSLR Remote Pro run on a Pocket PC?
11. Can I use the Canon wireless transmitter with DSLR Remote Pro?

 

1. How far can I setup my camera from the PC?
   The maximum length of a USB cable is 5m. USB repeaters can be used to extend the cable length to approx 20m and more expensive, Cat 5e USB 2.0 extenders and fiber optic extenders are available for longer lengths. The Canon EOS-1D and 1Ds use FireWire and the maximum cable length is 4.5m. FireWire repeaters are also available to extend the cable length to around 20m. Suppliers of USB and Firewire repeaters can be found by searching on Google with search phrases like "USB repeater" or "USB extender". You can also use a USB server which connects to an ethernet LAN e.g. a USB server from Belkin, Silex or Keyspan
   
   
2. Is it possible to use manual focus when the camera is connected to the PC?
   Yes, this is possible using the remote live view display with the latest Canon EOS models (e.g. Canon EOS-1D Mark III, Canon EOS 40D and Canon EOS 450D/Rebel XSi). In remote live view the lens can be focused using DSLR Remote Pro's unique autofocus or manually focused using the mouse wheel or cursor keys.
   With older camera models manual focus can be used by switching the camera lens to manual focus but can't be controlled from the PC.
   
   
3. Is there a way to display live view images on a PC?
   Yes, this is possible with the latest Canon EOS models (e.g. Canon EOS-1D Mark III, Canon EOS 40D and Canon EOS 450D/Rebel XSi) using DSLR Remote Pro's remote live view display. This makes it possible to display a large full frame view or a magnified portion of the image on the PC's screen. Please see the live view page for more details.
   With older Canon EOS cameras the imaging sensor on Canon digital SLRs is blocked by the mirror and shutter curtains when not taking pictures. With older models you can use a system like the Zigview S2 to display viewfinder images on a remote monitor. This works by mounting a small video camera to look through the camera's viewfinder.
   A live viewfinder display is also available with Canon PowerShot cameras using our PSRemote software.
   
   
4. I would love to use this software on my Mac. Do you have any plans to bring out a Mac version?
   Sorry, there are no plans for a Mac version of DSLR Remote Pro at present, however, DSLR Remote Pro can be run on a Mac using Windows emulation software such as bootcamp or Parallels.
   
   
5. Does your software give me greater control for time-lapse photography than the software bundled with the camera?
   Yes, the time-lapse feature allows the interval between shots and the duration of the time-lapse sequence to be set to any value you wish. Please ensure the PC does not hibernate or shutdown during the sequence and the camera is powered using an external power supply during long time-lapse sequences.
   
   
6. Can I use this software to control more than one camera from a PC?
   Yes, you can control multiple Canon EOS-1D Mark III, EOS 30D, EOS 40D, EOS 450D/Digital Rebel XSi or EOS 400D/Digital Rebel XTi on Windows XP using DSLR Remote Pro. We have successfully tested it with 25 Canon EOS 30D cameras connected to a single PC. Please note: You need to run one copy of the standard version DSLR Remote Pro for each camera connected to your PC. Please see our DSLR Remote Pro Multi-Camera software for more information on controlling multiple cameras.
   Due to software limitations in the Windows camera drivers it isn't possible to control multiple cameras older than the Canon EOS-1D Mark III, EOS 30D, EOS 40D, EOS 450D/Digital Rebel XSi or EOS 400D/Digital Rebel XTi.
   
   
7. Is it possible to use bulb mode for exposures longer than 30 seconds?
   Yes, bulb exposures from a few seconds to many hours can be controlled from a PC using DSLR Remote Pro with the latest Canon EOS models (e.g. Canon EOS-1D Mark III, Canon EOS 40D and Canon EOS 450D/Rebel XSi)
   With older camera models bulb mode can only be used by releasing the shutter from the camera. If the shutter is released from the PC the maximum exposure time available with older camera models is 30 seconds (by selecting Tv exposure mode).
   
   
8. Can I use the controls on the camera when it is connected to a PC?
   Yes, you can use the camera's controls when it is connected to a PC.
   
   
9. Why are raw files from the Canon EOS-1D and EOS-1DS displayed so small?
   Raw files from the original Canon EOS-1D and 1Ds models (not the Mark II or Mark III models) only contain a small thumbnail image and the raw data. It would be too slow for DSLR Remote Pro to convert the raw file to display each image and so it displays the small thumbnail instead. It is recommended that you set the camera to Raw+JPEG mode so that DSLR Remote Pro can use the JPEG to display a larger image.
   
   
10. Will DSLR Remote Pro run on a Pocket PC?
    No, the Canon libraries used to control the camera are only available for desktop versions of Windows (e.g. Windows Vista and Windows XP) and will not run on a Pocket PC. You can run DSLR Remote Pro on an ultra mobile PC that runs Windows XP such as Asus Eee PC, MSI Wind, Acer Aspire One or Samsung Q1.
    
    
11. Can I use the Canon wireless transmitter with DSLR Remote Pro?
    Yes, you can use the Canon WFT-E2/WFT-E2A wireless transmitter to control a Canon EOS-1Ds Mark III or Canon EOS-1D Mark III using DSLR Remote Pro.

 

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DSLR Remote Pro - Online Support Help Files