NKRemote FAQs (Frequently Asked Questions)
Articles on photo booth shooting to help you get the most from our photobooth software.
NKRemote Help Files - Online Program help pages in HTML
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NKRemote PDF Help Files - PDF version of the help files for viewing online or downloading and printing.
NKRemote release history
Facebook Updates on August 8, 2016
On August 8, 2016 Facebook will be making changes which may cause older versions of the Facebook uploader to stop working. A new version of the Facebook Uploader is now available for download (see below).
Checking the version of Facebook Uploader
You can check which version of the Facebook Uploader is installed on your computer by viewing the installation folder (normally C:\Program Files (x86)\BreezeSys\NKRemote) in Windows File Explorer and hovering the mouse over the FBUploader.exe file. If the version shown is 18.104.22.168 or later you do not need to update it.
Updating the Facebook Uploader
You only need to update the Facebook Uploader if you are running a photo booth and wish to offer users the option to upload photos to Facebook and are running NKRemote v3.3.3 or older. Customers using NKRemote v3.4 or later don't need to take any action.
Download NKRemote v3.4
Older versions of NKRemote can be updated by downloading the ZIP file below and copying the FBUploader.exe file to your NKRemote installation folder (normally C:\Program Files (x86)\BreezeSys\NKRemote), replacing the copy of FBUploader.exe that is already there. The file version of the new Facebook Uploader is 22.214.171.124. You must use this version, or later, of the Facebook Uploader to upload photos to a user's Facebook page. Earlier versions of the Facebook Uploader may not work after the changes to Facebook on August 8, 2016.
Download FBUploader_230.zip (1,883,268 bytes)
There is no charge to use the new uploader with NKRemote v2.7 onwards
Trouble shooting camera connection problems
Please check the following if you are having problems connecting to your camera:
Camera randomly disconnects or causes the software to crash
This is almost certainly due to problems with the USB connection or the power supply to the camera or computer:
USB cable: Excessively long, damaged or loose USB cables can cause problems. If possible use the USB cable that came with the camera and plug it in directly to a USB port on the computer. Ensure the cable is not damaged and is firmly connected at both ends.
USB hubs: These can cause problems particularly if they are self-powered. If you do need to use a USB hub it will probably be more reliable if it is externally powered.
Active USB cables: These are actually a USB cable with a self-powered single port USB hub on the end (see USB hubs above).
Computer power supply problems: Some laptops don't have enough power to run the USB ports properly when running from batteries. Usually running the laptop from a mains adaptor will fix the problem. Some desktop computers have additional USB ports which don't receive as much power as the main USB ports. If you are having reliability problems it is worth trying different USB ports on the computer.
Camera power supply problems: Some cameras may become unreliable as their batteries begin to run down. This is more likely to be a problem when using live view as this uses more power than normal camera operation.
Voltage spikes from other equipment: Some equipment such as studio strobe units can put spikes on the mains supply which could cause the camera or computer to become reliable. Using a good quality mains surge protector should reduce the risk of this.
Camera worked previously but suddenly doesn't connect to NKRemote
Please try the following steps to correct the problem: