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Trouble shooting camera connection problems

Please check the following if you are having problems connecting to your camera:
  1. The camera battery is fully charged. If the camera battery level is low there may be enough power to turn the camera on but not enough power for it to connet to the computer.
  2. Connect the camera and turn it on and check that Windows detects it and displays an icon for the camera in WIndows File Explorer. If the camera is not listed in WIndows File Explorer it means there is a problem with the camera or the USB connection.
  3. If possible connect the camera directly to a port on your computer using the cables supplied with the camera. Connecting via a hub or using a longer cable may result in an unreliable connection.
  4. Please ensure no other software is already connected to or accessing the camera.
  5. D200 and D80: the USB mode in the camera setup menu must be set to PTP not mass storage. If the software is running on Windows 7 or Windows 8 NKRemote needs to be run in Windows Vista compatibility mode in order to connect to a D200 or D80. This can be selected by right clicking on the NKRemote desktop icon, selecting "Properties" and then clicking on the "Compatibility" tab.
  6. D300 and D90: the USB mode in the camera setup menu must be set to MTP/PTP not mass storage
  7. D7100, D5300, D5200, D5100 and D5000: these cameras have a minature USB connector which allows it to be controlled from a standard USB 2.0 using the special USB cable supplied with the camera. A standard USB cable doesn't fit and can't be used
  8. D7000 does not connect. This could be due a camera firmware problem. Please try upgrading the camera's firmware: D7000 A:1.03 / B:1.04  firmware upgrade

Camera randomly disconnects or causes the software to crash

This is almost certainly due to problems with the USB connection or the power supply to the camera or computer:
USB cable: Excessively long, damaged or loose USB cables can cause problems. If possible use the USB cable that came with the camera and plug it in directly to a USB port on the computer. Ensure the cable is not damaged and is firmly connected at both ends.
USB hubs: These can cause problems particularly if they are self-powered. If you do need to use a USB hub it will probably be more reliable if it is externally powered.
Active USB cables: These are actually a USB cable with a self-powered single port USB hub on the end (see USB hubs above).
Computer power supply problems: Some laptops don't have enough power to run the USB ports properly when running from batteries. Usually running the laptop from a mains adaptor will fix the problem. Some desktop computers have additional USB ports which don't receive as much power as the main USB ports. If you are having reliability problems it is worth trying different USB ports on the computer.
Camera power supply problems: Some cameras may become unreliable as their batteries begin to run down. This is more likely to be a problem when using live view as this uses more power than normal camera operation.
Voltage spikes from other equipment: Some equipment such as studio strobe units can put spikes on the mains supply which could cause the camera or computer to become reliable. Using a good quality mains surge protector should reduce the risk of this.

Camera worked previously but suddenly doesn't connect to NKRemote

Please try the following steps to correct the problem:

  1. Disconnect the camera, reboot the PC and then connect the camera and wait for Windows to detect the camera and then run NKRemote.
  2. Download NKRemote and reinstall it. You can download the latest release or previous releases from the upgrades page.
  3. Uninstall the Nikon camera drivers using the Windows Device Manager tool. This can be run by opening Control Panel and selecting "System and Security" then "System". Expand the "Portable Devices" section in Device Manager and it should show list the camera. Right click on the camera icon and select "Unistall" from the menu then click "OK". Turn the camera off and reboot Windows. Then turn the camera on and Windows should reinstall the drivers. Then run NKRemote to connet to the camera.
  4. Occasionally a Windows Update or installing other software can cause problems and this can be fixed by restoring the system to a System Restore point saved from a time before the problem occurred . Please see the Windows help files for information on how to perform a System Restore.

Frequently Asked Questions

  1. How far can I setup my camera from the PC?
  2. Is it possible to use manual focus when the camera is connected to the PC?
  3. I would love to use this software on my Mac. Do you have any plans to bring out a Mac version?
  4. Can I use this software to control more than one camera from a PC?
  5. Is it possible to use bulb mode for exposures longer than 30 seconds?
  6. Can I use the controls on the camera when it is connected to a PC?
  7. Will the software run on a Pocket PC?
  8. Do you have any plans to support the Nikon D2X?
  9. Can images be saved to the camera's memory card?
 
  1. How far can I setup my camera from the PC?
    The maximum length of a USB cable is 5m. USB repeaters can be used to extend the cable length to approx 20m or more expensive Cat 5e USB 2.0 extenders and fiber optic extenders can be used for longer distances. Cat 5 USB 1.1 extenders can also be used. These are slower than USB 2.0 extenders but are much cheaper. Suppliers of USB can be found by searching on Google with search phrases like "USB repeater" or "USB extender". You can also use a USB server which connects to an ethernet LAN e.g. a USB server from Belkin, Silex or Keyspan

  2. Is it possible to use manual focus when the camera is connected to the PC?
    Yes, this is possible using the remote live view display by using the mouse wheel, cursor keys or focus buttons in the live view window.


  3. I would love to use this software on my Mac. Do you have any plans to bring out a Mac version?
    Sorry, there are no plans for a Mac version of the software at present, however, it may be possible to run the software on a Mac using Windows emulation software such as bootcamp or Parallels.

  4. Can I use this software to control more than one camera from a PC?
    No, only one Nikon D800, Nikon D800E, Nikon D600, Nikon D4s, Nikon D4, Nikon D90, Nikon D300, Nikon D600, Nikon D610, Nikon D700, Nikon D7000, Nikon D5300, Nikon D5200, Nikon D5100, Nikon D5000, Nikon D3, Nikon D3X or Nikon D200 camera can be controlled at a time. However you can use our DSLR Remote Pro Multi-Camera software to control multiple Canon digital SLRs from a single PC.

  5. Is it possible to use bulb mode for exposures longer than 30 seconds?
    Bulb mode can only be used by releasing the shutter from the camera. If the shutter is released from the PC the maximum exposure time available is 30 seconds (by selecting Tv exposure mode).

  6. Can I use the controls on the camera when it is connected to a PC?
    Yes, you can use the camera's controls when it is connected to a PC.

  7. Will NKRemote run on a Pocket PC?
    No, the libraries used to control the camera are only available for desktop versions of Windows (e.g. Windows Vista and Windows XP) and will not run on a Pocket PC. You can run the software on an ultra mobile PC that runs Windows XP such as Asus Eee PC, MSI Wind, Acer Aspire One or Samsung Q1.

  8. Do you have any plans to support the Nikon D2X?
    Nikon do not supply SDKs for discontinued camera models like the D2X and so it isn't currently possible to support the D2X

  9. Can images be saved to the camera's memory card?
    No, the Nikon SDK doesn't support the saving of images to the camera's memory card and so it is only possible to save the images on the PC.

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