Product Information for PSRemote

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PSRemote FAQs (Frequently Asked Questions)

Articles on photo booth shooting to help you get the most from our photobooth software.

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PSRemote release history

October 16, 2014: Facebook Updates

Recent changes to the way Facebook handles secure login requests prevent the Facebook uploader built in to PSRemote from logging in to Facebook. The Facebook uploader in the latest release of PSRemote has been updated to work with the new Facebook secure login requirements.
If you are running PSRemote v3.1 and installed it before October 16. 2014 you can fix the problem by reinstalling v3.1 by downloading it from here.
If you are running an older release of PSRemote you can fix the problem by either upgrading to v3.1 or by downloading the ZIP file below and copying the FBUploader.exe file to the PSRemote installation folder (normally C:\Program Files (x86)\BreezeSys\PSRemote). The ZIP file contains FBUploader.exe version 1.0.0.6.
Download link: FBUploader_1006.zip (There is no charge to use this modified Facebook uploader)

PSRemote v3.1 is a free upgrade for customers who bought their license on or after 10th October 2013.
This issue only affects customers who upload photos to Facebook directly from the photo booth.

Trouble shooting connections to Canon PowerShot Cameras
Please check the following if you are having problems downloading directly from Canon PowerShot cameras via the USB interface:
1) Not all current PowerShot models support remote capture. Please see the list of supported camera models.
2) Older camera models may require Canon USB drivers to be installed on the PC before they can be used with PSRemote. The latest Canon USB drivers are can be downloaded from Canon's website.
3) Some cameras have a camera/play switch and this needs to be set to "Play" mode.
4) The camera's "My Colors" setting mustn't be set to black and white or sepia the first time it is used with PSRemote otherwise it will fail to connect.
5) Connect the camera directly to a USB port in your computer if possible as USB hubs sometimes cause problems.
6) Use the USB cable supplied with your camera or a short USB cable as longer USB cables are less reliable

Camera randomly disconnects or causes the software to crash

This is almost certainly due to problems with the USB connection or the power supply to the camera or computer:
USB cable: Excessively long, damaged or loose USB cables can cause problems. If possible use the USB cable that came with the camera and plug it in directly to a USB port on the computer. Ensure the cable is not damaged and is firmly connected at both ends.
USB hubs: These can cause problems particularly if they are self-powered. If you do need to use a USB hub it will probably be more reliable if it is externally powered.
Active USB cables: These are actually a USB cable with a self-powered single port USB hub on the end (see USB hubs above).
Computer power supply problems: Some laptops don't have enough power to run the USB ports properly when running from batteries. Usually running the laptop from a mains adaptor will fix the problem. Some desktop computers have additional USB ports which don't receive as much power as the main USB ports. If you are having reliability problems it is worth trying different USB ports on the computer.
Camera power supply problems: Some cameras may become unreliable as their batteries begin to run down. This is more likely to be a problem when using live view as this uses more power than normal camera operation.
Voltage spikes from other equipment: Some equipment such as studio strobe units can put spikes on the mains supply which could cause the camera or computer to become reliable. Using a good quality mains surge protector should reduce the risk of this.

Windows Vista Support: Now supported by PSRemote v1.5.8 and later for recent PowerShot models. Older PowerShot models are only supported if USB drivers for Vista are available on Canon's website.


Frequently Asked Questions

  1. How far can I setup my camera from the PC?
  2. Is it possible to use manual focus when the camera is connected to the PC?
  3. Can the lens be zoomed from the PC?
  4. Can live viewfinder images be displayed on the PC?
  5. What is the maximum frame rate when the camera is connected to the PC?
  6. Can I use the camera's controls when it is connected to a PC?
  7. Can I control the camera using a PDA?
  8. Why does my camera stop taking pictures during a long time-lapse sequence?
  9. Can the live viewfinder images be made larger?
  10. Can I shoot in raw mode with the Canon PowerShot G9 and G10?
  11. Can I shoot movies when the camera is connected to a PC?
  1. How far can I setup my camera from the PC?
    The maximum length of a USB cable is 5m. USB repeaters can be used to extend the cable length to approx 20m and more expensive, Cat 5e cable and fiber optic extenders are available for longer lengths. Suppliers of USB repeaters can be found by searching on Google with search phrases like "USB repeater", "USB extender" or "USB Cat 5 extender". You can also use a USB server which connects to an ethernet LAN e.g. the Network USB Hub from Belkin. Please make sure that any extender supports USB 2.0 as the older USB 1.1 standard will be very slow.

  2. Is it possible to use manual focus when the camera is connected to the PC?
    No, but it is possible to lock the auto focus on a subject and use the same focus setting for several pictures.

  3. Can the lens be zoomed from the PC?
    Yes, it is possible to control the lens zoom setting from the PC when using cameras with zoom lenses.

  4. Can live viewfinder images be displayed on the PC?
    Yes, all recent PowerShot cameras that support remote capture can display live viewfinder images on the PC (please see the features page for a list of supported cameras). Live viewfinder display was introduced with the G2 in 2001. Only older models (e.g. the G1 and Pro90IS) and basic models from 2001/2002 (e.g. A40) do not support live viewfinder display on the PC.

  5. What is the maximum frame rate when the camera is connected to the PC?
    This varies according to the camera model, the image size and quality and whether the images are saved to PC or the camera's memory card. When an image is taken in remote mode it has to be downloaded before the next shot can be taken. At the lowest JPEG resolution and quality, in manual exposure mode and with the AF locked, the maximum frame rate is approximately 3 secs/frame.
  6. Can I use the camera's controls when it is connected to a PC?
    The only physical control on the camera you can use when the camera is connected to a PC is the shutter release. All other camera controls are disabled by the camera's firmware when it is connected to a PC. You can still adjust all the camera's major settings from the PC using PSRemote.

  7. Can I control the camera using a PDA?
    No, the Canon libraries used to control the camera are only available for desktop versions of Windows (e.g. Windows Vista and Windows XP) and will not run on a Pocket PC. You can run PSRemote on an ultra mobile PC that runs Windows XP such as Asus Eee PC, MSI Wind, Acer Aspire One or Samsung Q1.

  8. Why does my camera stop taking pictures during a long time-lapse sequence?
    This appears to be a limitation in the camera firmware of some Canon PowerShot models and varies from model to model. The Canon PowerShot G5 and Ixus 430 have problems taking more than 3246 shots. Disconnecting and reconnecting to the camera before this number of shots appears to avoid the problem. This can be automated by running the time-lapse sequence from a script e.g. the interval_shooting.pl Perl script that is supplied with PSRemote.

  9. Can the live viewfinder images be made larger?
    PowerShot cameras only support a fixed live viewfinder size of 320x240 pixels. This can be scaled in PSRemote to 2x, 3x, 4x this size or to fill the screen but the underlying resolution is still only 320x240 pixels. Larger live view images can be displayed on a PC using a Canon DSLR such as the Canon EOS 40D or 450D/Rebel XSi and our DSLR Remote Pro software.

  10. Can I shoot in raw mode with the Canon PowerShot G9 and G10?
    No, the Canon PowerShot G9 and G10 only support shooting in JPEG mode when connected to a PC despite the fact that it supports raw mode in normal shooting. This is a limitation in the way Canon designed the remote shooting interface for the G9 and G10.

  11. Can I shoot movies when the camera is connected to a PC?
    No, Canon PowerShot cameras do not support shooting in movie mode when they are connected to a PC.

 

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