BreezeBrowser Pro
Support & Help

Find quick links to user manuals, upgrades, previous releases, and FAQ

Product Details

Current Version: 1.12.3
Released: 27 June 2022
Platforms Supported: Intel processors running Windows 11, 10 and 8.1 (not Windows 10 S)
Trial version: 15 days, fully featured.
Free upgrades: 18 months from purchase

Is there a discount for buying BreezeBrowser Pro & Downloader Pro together?

Yes, you can save US $10 off the total price when you buy BreezeBrowser Pro and Downloader Pro at the same time. Just add Downloader Pro to your order when you buy a full or upgrade license for BreezeBrowser Pro.

Does BreezeBrowser Pro support Canon's EOS R5 and EOS R6 cameras?

BreezeBrowser Pro 1.12 displays JPEGs and CR3 raw files, and focus points from the R5 and R6.
We don't have any plans to support HDR PQ (HEIF) images at present.

Does BreezeBrowser Pro support Canon’s CR3 raw files?

Yes, both BreezeBrowser Pro and Downloader Pro support Canon CR3 raw file format

BreezeBrowser Pro starts and then crashes

It is likely that you have a corrupted image in the folder BreezeBrowser Pro is trying to open. Try dragging and dropping a good image onto the desktop icon, then start the program.

RAW Conversion

Unfortunately Canon no longer supply raw conversion libraries for their cameras. The latest version of the Canon libraries is required to display raw files and shooting data including focus point information from the latest cameras, but these do not support raw conversion of current or previous camera models.
To convert raw files from previous camera models download BreezeBrowser Pro 1.9.8.10 This will be installed in a separate folder and have a separate desktop icon. Run v1.9.8.10 when you need to convert raw files from older camera models, and the latest version to view photos from newer cameras.

Canon EOS R5 and R6 focus points

BreezeBrowser Pro: v1.12 displays focus points from both the R5 and R6. Older versions may crash if 'display focus points' is selected.

I have just upgraded/replaced my computer and BreezeBrowser Pro no longer sends emails.

BreezeBrowser Pro is a 32-bit app which uses Microsoft's MAPI interface to pass emails to an email client. This works with 32-bit email clients such as Mozilla Thunderbird and older versions of Outlook. You cannot send emails from BreezeBrowser Pro using recent releases of Outlook or Windows 10 Mail.