Why doesn't my camera connect to Breeze software?
Working out why your camera won’t connect to the program can be difficult and frustrating experience.
This page lists common causes of camera connection problems and explains how to solve them. It has been written for the three Breeze software programs below. You may also find this page useful when troubleshooting camera connection issues with other apps.
Work through the checklist below systematically to get your camera running successfully.
Breeze programs make it very clear when the program cannot connect to a camera. The three screenshots below show DSLR Remote Pro, Multi-Camera and Flipbook Photobooth when the program is not connected to a camera.
First half press the camera shutter – it may have gone to sleep.
Next check that
Check every connection between camera and PC, and tighten any loose connections.
Older versions of Breeze software may not support recent camera models, and we are not able to support some very old cameras in recent releases. If you are not sure whether your camera is supported by the program version you are running
Start the program, select Help then About..
Only one app on a Windows PC can control the camera at any time. If Windows can see the camera but your Breeze program won’t connect to it, it is likely another program has taken control of the camera.
Do not install Canon EOS Utility on the PC if you are running any Breeze camera. If EOS Utility is already installed on the PC, you may need to uninstall it for Breeze to work.
Ensure no other programs which could control the camera are running. Take particular care if any other photo booth or tethered shooting applications are installed on the computer.
Camera connection problems which start and stop are almost always caused by faulty equipment. Any piece of equipment in your system could have intermittent problems or fail completely. Usually equipment issues are caused by power supplies and USB cables and connectors, so check these first.
Third party power supplies often cause problems. We recommend using one supplied by Canon. To check your power supply
Use the shortest possible good quality cable (the cable provided by Canon with each camera is ideal) and plug this directly into a USB port on the computer if possible.
USB ports (where the cable connects to the PC and camera) can also fail, but this is much less common than the cable or connector failing.
If you cannot find any faults in the USB or power supply, you need to systematically swap out all other pieces of equipment one at a time until you find the fault. If necessary can download and run a trial version of the program on a different PC.
Try removing the power supply from the camera, then replace it
If you have worked thoroughly through this checklist you should find the problem before reaching this section. If all else fails drop us an email to email@example.com You need to include
We will try to get you up and running again as soon as we can.
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