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DSLR Remote Pro for Windows FAQs (Frequently Asked Questions)

Articles on photo booth shooting to help you get the most from our photobooth software.

DSLR Remote Pro for Windows Help Files - Online Program help pages in HTML format - Please note, this link opens in a separate window

DSLR Remote Pro for Windows PDF Help Files - PDF version of the DSLR Remote Pro for Windows help files for viewing online or downloading and printing (3.9 Mb file).

DSLR Remote Pro for Windows release history

October 16, 2014: Facebook Updates

Recent changes to the way Facebook handles secure login requests prevent the Facebook uploader built in to DSLR Remote Pro from logging in to Facebook. The Facebook uploader in the latest release of DSLR Remote Pro has been updated to work with the new Facebook secure login requirements.
If you are running DSLR Remote Pro for Windows v3.1 and installed it before October 16. 2014 you can fix the problem by reinstalling v3.1 by downloading it from here.
If you are running an older release of DSLR Remote Pro for Windows you can fix the problem by either upgrading to v3.1 or by downloading the ZIP file below and copying the FBUploader.exe file to the DSLR Remote Pro installation folder (normally C:\Program Files (x86)\BreezeSys\DSLR Remote Pro). The ZIP file contains FBUploader.exe version 1.0.0.6.
Download link: FBUploader_1006.zip (There is no charge to use this modified Facebook uploader)

DSLR Remote Pro for Windows v3.1 is a free upgrade for customers who bought their license on or after 10th October 2013.
This issue only affects customers who upload photos to Facebook directly from the photo booth.

Windows 8: DSLR Remote Pro for Windows runs on both the 32-bit and the 64-bit versions of Windows 8. Cameras which are supported on Windows 7 and Windows Vista should also work on Windows 8.

Windows 7: DSLR Remote Pro for Windows runs on both the 32-bit and the 64-bit versions of Windows 7 and Windows 7 Starter. Cameras which are only supported on Windows Vista should also work on Windows 7.

Please see the DSLR Remote Pro for Windows features page for a list of supported camera models and operating systems.

Which Cameras Support Remote Live View? Canon introduced live view display on the Canon EOS-1D Mark III in spring 2007. Camera models released before spring 2007 do not have a live view capability.

Cameras that do support live view and can be used to display remote live view on a PC screen using DSLR Remote Pro for Windows: Canon EOS-1D X, Canon EOS-1D C, Canon EOS-1Ds Mark III, Canon EOS-1D Mark IV, Canon EOS-1D Mark III, Canon EOS 5D Mark III, Canon EOS 5D Mark II, Canon EOS 6D, Canon EOS 7D, Canon EOS 40D, Canon EOS 50D, Canon EOS 60D, Canon EOS 70D, Canon EOS 100D/Rebel SL1, Canon EOS 700D/Rebel T5i, Canon EOS 650D/Rebel T4i, Canon EOS 600D/Rebel T3i, Canon EOS 550D/Rebel T2i, Canon EOS 500D/Rebel T1i, Canon EOS 450D/Rebel XSi, Canon EOS 1100D/Rebel T3, Canon EOS 1000D/Rebel XS.

Cameras that do not support live view: Canon EOS-1Ds Mark II, Canon EOS-1D Mark II, Canon EOS-1D Mark II N, Canon EOS 5D, Canon EOS 30D, Canon EOS 20D, Canon EOS 10D, Canon EOS 400D, Canon EOS 350D, Canon EOS 300D, Canon EOS Digital Rebel XTi, Canon EOS Digital Rebel XT, Canon EOS Digital Rebel, Canon EOS D60, Canon EOS D30

Please note: some cameras have live view disabled when you get them and so you need to enable live view via the camera's menus before you can use it (please see your camera manual for details).


Trouble shooting camera connection problems

Please check the following if you are having problems connecting to your camera:
  1. If the camera has built in wifi (e.g. a Canon EOS 6D or Canon EOS 70D) the wifi must be turned off before connecting the camera to a computer using a USB cable.
  2. Try rebooting Windows then connect the camera, set the camera's exposure mode dial to P, Tv, Av or M and turn it on. Wait for Windows to detect the camera then run DSLR Remote Pro. It may take Windows 30 seconds or longer to detect the camera if the camera has a memory card which is full of images
  3. If possible connect the camera directly to a port on your computer using the cables supplied with the camera. Connecting via a hub or using a longer cable may result in an unreliable connection
  4. Try connecting the camera to a different USB port on the PC
  5. Please ensure a memory card is in your camera if it is set to shoot only if a card is present (custom function 2 on most cameras) otherwise it may not connect
  6. Reset the camera to its default settings (press the Menu button on the camera, scroll through the menu settings to find "Clear settings" then select "Clear all camera settings")
  7. Uninstall the camera drivers using Windows Device Manager. The drivers will be reloaded automatically the next time the camera is connected to the PC
  8. The latest firmware is installed for your camera (this can be downloaded from Canon's website)
  9. Please try the following if you are having problems with the camera locking up with busy flashing on the LCD:
    a) Set the camera to JPEG only or raw only rather than raw+JPEG
    b) Save images to the PC only or the camera only rather than to PC and camera

    Older camera models only:
  10. Some older camera models have a communications setting in the camera menus and this should be set to "Normal" or "PC Connection" not "PTP" or "PTP/Printer". Please check this setting is set correctly if you camera shows "Busy" when you try to connect it to your PC.
  11. The Canon USB or Firewire drivers are installed on your computer (older camera models only). The latest versions can be downloaded from Canon's website
  12. Only use the Firewire connection with Canon EOS-1D and Canon EOS-1Ds cameras as the USB connection is only intended for direct connection to compatible printers

Cameras with built in WiFi e.g. Canon EOS 6D and Canon EOS 70D

USB connection: WiFi must be disabled in the camera before connecting the camera to a PC via USB otherwise the camera's USB interface will be disabled.
WiFi connection: Enable WiFi in the camera and then use Canon's WFT Pairing Utility and the camera's WiFi configuration menu to setup the connection between the camera and the computer. Please see the camera manual for information on how to do this. Once the connection between the camera and computer has been established you can run DSLR Remote Pro for Windows and connect to the camera just like using a wired USB connection. The only difference is that video capture is not available when the WiFi connection is being used.

Camera randomly disconnects or causes the software to crash

This is almost certainly due to problems with the USB connection or the power supply to the camera or computer:
USB cable: Excessively long, damaged or loose USB cables can cause problems. If possible use the USB cable that came with the camera and plug it in directly to a USB port on the computer. Ensure the cable is not damaged and is firmly connected at both ends.
USB hubs: These can cause problems particularly if they are self-powered. If you do need to use a USB hub it will probably be more reliable if it is externally powered.
Active USB cables: These are actually a USB cable with a self-powered single port USB hub on the end (see USB hubs above).
Computer power supply problems: Some laptops don't have enough power to run the USB ports properly when running from batteries. Usually running the laptop from a mains adaptor will fix the problem. Some desktop computers have additional USB ports which don't receive as much power as the main USB ports. If you are having reliability problems it is worth trying different USB ports on the computer.
Camera power supply problems: Some cameras may become unreliable as their batteries begin to run down. This is more likely to be a problem when using live view as this uses more power than normal camera operation.
Camera overheating: The camera's sensor may get too hot if live view is used for long periods of time and the camera may shut it down to prevent damage. If you're running a photo booth you can put it into standby mode when not in use by pressing F6. This will turn off live view and allow the sensor to cool down. Press F6 again to return to the ready screen with live view enabled.
Voltage spikes from other equipment: Some equipment such as studio strobe units can put spikes on the mains supply which could cause the camera or computer to become reliable. Using a good quality mains surge protector should reduce the risk of this.

DSLR Remote Pro crashes before the main window is displayed
This is rare but can be caused by antivirus or internet security software preventing DSLR Remote Pro from running. Normally if there is a problem with other software preventing DSLR Remote Pro from running it will display the splash screen at startup but will crash before the main window is displayed. above).
Updating the antivirus definitions may fix the problem.
Occasionally Windows Data Execution Prevention can cause problems on some Windows 7 and Windows 8. Please see this page for information on how to disable Windows DEP.
If the main DSLR Remote Pro window is displayed then it is unlikely that antivirus software is causing problems and the problem is more likely to be hardware related (see "Camera randomly disconnects or causes the software to crash" above).

Canon EOS-1D X, Canon EOS-1D C, Canon EOS-1D Mark IV, Canon EOS-1Ds Mark III, Canon EOS-1D Mark III, Canon EOS 5D Mark III, Canon EOS 5D Mark II, Canon EOS 6D, Canon EOS 7D, Canon EOS 70D, Canon EOS 60D, Canon EOS 50D, Canon EOS 40D, Canon EOS 100D/Rebel SL1, Canon EOS 700D/Rebel T5i, Canon EOS 650D/Rebel T4i, Canon EOS 600D/Rebel T3i, Canon EOS 550D/Rebel T2i, Canon EOS 500D/Rebel T1i, Canon EOS 450D/Rebel XSi, Canon EOS 400D/Rebel XTi, Canon EOS 1200D/Rebel T5, Canon EOS 1100D/Rebel T3, Canon EOS 1000D/Rebel XS
Windows 8/Windows 7/Windows Vista/Windows XP: no addiitonal drivers required

Canon EOS-1Ds Mark II, Canon EOS-1D Mark II and Canon EOS-1D Mark IIN
Windows 8/Windows 7/Windows Vista/Windows XP: install driver that comes with the camera or download the latest drivers from Canon's website
Use the FireWire connection only (the USB connection is only for printing using PictBridge compatible printers).

Canon EOS 5D and Canon EOS 350D/Digital Rebel XT
Windows 8/Windows 7/Windows Vista/Windows XP: install driver that comes with the camera or download the latest drivers from Canon's website
Set the camera's communication setting to "PC Connection" not "Print/PTP".

Canon EOS 20D
Windows 8/Windows 7/Windows Vista/Windows XP: install driver that comes with the camera or download the latest drivers from Canon's website
Set the camera's communication setting to "Normal" not "PTP".

Canon EOS 10D and Canon EOS 300D/Digital Rebel
Windows 8/Windows 7/Windows Vista: not supported (no Canon drivers available)
Windows XP: install driver that comes with the camera or download the latest drivers from Canon's website
Set the camera's communication setting to "Normal" not "PTP".

Canon EOS-1Ds and Canon EOS-1D
Windows 8/Windows 7/Windows Vista: not supported (no Canon drivers available)
Windows XP: install driver that comes with the camera or download the latest drivers from Canon's website


Frequently Asked Questions

  1. Why doesn't live view work on my camera?
  2. How far can I setup my camera from the PC?
  3. Is it possible to use manual focus when the camera is connected to the PC?
  4. Is there a way to display live view images on a PC?
  5. I would love to use this software on my Mac. Do you have any plans to bring out a Mac version?
  6. Does your software give me greater control for time-lapse photography than the software bundled with the camera?
  7. Can I use this software to control more than one camera from a PC?
  8. Is it possible to use bulb mode for exposures longer than 30 seconds?
  9. Can I use the controls on the camera when it is connected to a PC?
  10. Why are raw files from the Canon EOS-1D and EOS-1DS displayed so small?
  11. Will DSLR Remote Pro for Windows run on a Pocket PC or iPhone/iPad?
  12. Can I use the Canon wireless transmitter with DSLR Remote Pro for Windows?
  13. What does "H/W Error 0x00008d07" mean?
  14. Why does DSLR Remote Pro for Windows v2.4.1 display "Invalid registration code"?

 

  1. Why doesn't live view work on my camera?
    First check that live view is enabled in the camera settings (these can be accessed by pressing the menu button on the back of the camera). Next check that the camera's exposure mode is set to P, Tv, Av or M. Live view is not available with some camera models when the exposure mode is set to full auto mode or the subject settings (sport, landscape, portrait etc.). Please see the live view page for more information on using live view and a list of cameras that support live view.

  2. How far can I setup my camera from the PC?
    The maximum length of a USB cable is 5m. Active USB repeater cables can be used to extend the cable length to approx 20m but this can be unreliable. A more expensive option is to use Cat 5e USB 2.0 extenders and fiber optic extenders and these can be used for longer distances than active USB cables. You can also use USB 1.1 Cat 5e extenders which are much cheaper but will take longer to download photos to the computer. Suppliers of USB extenders can be found by searching on Google with search phrases like "USB repeater" or "USB extender". You can also use a USB server which connects to an ethernet LAN e.g. The Network USB Hub from Belkin
    Please also see FAQ 11: Can I use the Canon wireless transmitter with DSLR Remote Pro for Windows?

  3. Is it possible to use manual focus when the camera is connected to the PC?
    Yes, this is possible using the remote live view display with the latest Canon EOS models (e.g. Canon EOS-1D X, Canon EOS 60D and Canon EOS 650D/Rebel T4i). In remote live view the lens can be focused using DSLR Remote Pro for Windows' unique autofocus or manually focused using the mouse wheel or cursor keys.
    With older camera models manual focus can be used by switching the camera lens to manual focus but can't be controlled from the PC.

  4. Is there a way to display live view images on a PC?
    Yes, this is possible with the latest Canon EOS models (e.g. Canon EOS-1D Mark III, Canon EOS 60D and Canon EOS 650D/Rebel T4i) using DSLR Remote Pro for Windows' remote live view display. This makes it possible to display a large full frame view or a magnified portion of the image on the PC's screen. Please see the live view page for more details.
    With older Canon EOS cameras the imaging sensor on Canon digital SLRs is blocked by the mirror and shutter curtains when not taking pictures. With older models you can use a system like the Zigview S2 to display viewfinder images on a remote monitor. This works by mounting a small video camera to look through the camera's viewfinder.
    A live viewfinder display is also available with Canon PowerShot cameras using our PSRemote software.

  5. I would love to use this software on my Mac. Do you have any plans to bring out a Mac version?
    Yes, please see DSLR Remote Pro for Mac

  6. Does your software give me greater control for time-lapse photography than the software bundled with the camera?
    Yes, the time-lapse feature allows the interval between shots and the duration of the time-lapse sequence to be set to any value you wish. Please ensure the PC does not hibernate or shutdown during the sequence and the camera is powered using an external power supply during long time-lapse sequences.

  7. Can I use this software to control more than one camera from a PC?
    Yes, you can control multiple Canon EOS-1D X, EOS-1D C, EOS-1D Mark IV, EOS-1D Mark III, EOS 5D Mark III, EOS 5D Mark II, EOS 6D, EOS 7D, EOS 30D, EOS 40D, EOS 50D, EOS 60D, EOS 650D/Digital Rebel T4i, EOS 600D/Digital Rebel T3i, EOS 550D/Digital Rebel T2i, EOS 500D/Digital Rebel T1i, EOS 450D/Digital Rebel XSi, EOS 1100D/Digital Rebel T3, EOS 1000D/Digital Rebel XS or EOS 400D/Digital Rebel XTi on Windows XP using DSLR Remote Pro for Windows. We have successfully tested it with 16 Canon EOS 30D cameras connected to a single PC. Please note: You need to run one copy of the standard version DSLR Remote Pro for Windows for each camera connected to your PC. Please see our DSLR Remote Pro Multi-Camera software for more information on controlling multiple cameras.
    Due to software limitations in the Windows camera drivers it isn't possible to control multiple cameras with older EOS models e.g. Canon EOS 20D or Canon EOS 5D

  8. Is it possible to use bulb mode for exposures longer than 30 seconds?
    Yes, bulb exposures from a few seconds to many hours can be controlled from a PC using DSLR Remote Pro for Windows with the latest Canon EOS models (e.g. Canon EOS-1D X, Canon EOS 6D, Canon EOS 60D, Canon EOS 70D, Canon EOS 5D Mark III, Canon EOS 5D Mark II, Canon EOS 650D/Rebel T4i and Canon EOS 600D/Rebel T3i)
    With older camera models bulb mode can only be used by releasing the shutter from the camera. If the shutter is released from the PC the maximum exposure time available with older camera models is 30 seconds (by selecting Tv exposure mode).

  9. Can I use the controls on the camera when it is connected to a PC?
    Yes, you can use the camera's controls when it is connected to a PC.

  10. Why are raw files from the Canon EOS-1D and EOS-1DS displayed so small?
    Raw files from the original Canon EOS-1D and 1Ds models (not the Mark II or Mark III models) only contain a small thumbnail image and the raw data. It would be too slow for DSLR Remote Pro for Windows to convert the raw file to display each image and so it displays the small thumbnail instead. It is recommended that you set the camera to Raw+JPEG mode so that DSLR Remote Pro for Windows can use the JPEG to display a larger image.

  11. Will DSLR Remote Pro for Windows run on a Pocket PC or iPhone/iPad?
    No, the Canon libraries used to control the camera are only available for desktop versions of Windows (e.g. Windows Vista and Windows XP) and Mac OS X and will not run on a Pocket PC or an iPhone/iPad. You can run DSLR Remote Pro for Windows on a netbook or an ultra mobile PC that runs Windows XP or Windows 7 e.g. Asus Eee PC, MSI Wind, Acer Aspire One or Samsung Q1.

  12. Can I use the Canon wireless transmitter with DSLR Remote Pro for Windows?
    Yes, you can use the Canon wireless transmitter to control a Canon camera using DSLR Remote Pro for Windows. The Canon WFT-E2/WFT-E2A wireless transmitter supports the Canon EOS-1Ds Mark III and Canon EOS-1D Mark III, the Canon WFT-E3/WFT-E3A wireless transmitter supports the Canon EOS 40D and Canon EOS 50D and the Canon WFT-E4/WFT-E4A wireless transmitter supports the Canon EOS 5D Mark II. You can also wirelessly control the Canon EOS 6D using its built-in wireless capability.


  13. What does "H/W Error 0x00008d07" mean?
    This error is caused by a bug in the Canon libraries when using some camera models with the "Save to camera only" option. The following camera models are affected by this bug: Canon EOS 50D, Canon EOS 5D Mark II, Canon EOS 450D/Rebel XSi, Canon EOS 1000D/Rebel XS, Canon EOS-1D Mark III and Canon EOS-1Ds Mark III. If you get this error please try using the "Save to camera and PC" or "Save to PC only" options instead.
    Update, 11 December 2009: This has been fixed in DSLR Remote Pro v1.8

  14. Why does DSLR Remote Pro for Windows v2.4.1 display "Invalid registration code"?
    There has been an unexpected problem running this version of DSLR Remote Pro for Windows which was released in May 2012. Running DSLR Remote Pro for Windows version 2.4.1 on or after Saturday June 1, 2013 may result in an "Invalid registration code" error message like the one shown below:

    Please see this page for more information if you are having problems with the an "Invalid registration code" error message being displayed when running DSLR Remote Pro for WIndows 2.4.1. This problem only affects DSLR Remote Pro for Windows 2.4.1 and does not affect any other releases of our software.

 

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DSLR Remote Pro for Windows - Online Support Help Files